Support
How do you want to return (Default State)
Select a return method
VIA POST OFFICE
eParcel
VIA OPTUS STORE
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
CONTINUE
Back Exit
OPTUS
FOOTER
JOHN DUFFY
RETURN OLD DEVICE
1
2
3
4
5
6
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Short explanation goes here about what is going to happen next.
Support
How do you want to return (Via Post State)
Short copy goes here explaining the return device eParcel process to a post office.
Step2. Walk into a Post Office near you:
IMAGE 'WALK INTO A POST OFFICE'
Short copy goes here explaining the return device eParcel process to a post office, and we will email the con-note upon completing the claim.
Step3. Hand in your eParcel con-note
IMAGE 'EXAMPLE ePARCEL CON-NOTE'
AP Article ID: 1234VXXXX1000XXX000XXX00
Step1. You will receive an eMail to:
Mr Jo Citizen
Phone: (+61) 478615005
Email: jo.citizen@gmail.com
VIA POST OFFICE
eParcel
How would you like to return your old device?
Select a Return method
VIA OPTUS STORE
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
Back Exit
OPTUS
FOOTER
JOHN DUFFY
CONTINUE
RETURN OLD DEVICE
1
2
3
4
5
6
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Variation1.1
Original1.0
Support
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
Back Exit
OPTUS
FOOTER
JOHN DUFFY
How do you want to return (Via Post State)
Next steps
We will send you instructions to the following john.duffy@gmail.com and SMS to 0478 100 200 along with your eParcel, we will need you to:
Arrive at the nearest post office
Short copy goes here explaining the return device eParcel process to a post office near you.
Hand in your device, using eParcel No.
Short copy goes here explaining the return device eParcel process to a post office with the eParcel receipt no.
STEP1
STEP2
CONTINUE
RETURN OLD DEVICE
1
2
3
4
5
6
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
VIA POST OFFICE
eParcel
How would you like to return your old device?
Select a Return method
VIA OPTUS STORE
If you do not receive the eParcel via email or sms at the completion of the claim go to My Account / DC dashboard / Device1 anytime.
If your device has IATA copy, we have you covered.
Support
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
Back Exit
OPTUS
FOOTER
JOHN DUFFY
How do you want to return (Via Post State)
CONTINUE
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
VIA POST OFFICE
eParcel
Select a return method
VIA OPTUS STORE
Concept3, IATA V3.0,
IF IATA THEN Provide
Parcel Address
IATA Component (Default)
Yes, my devices battery is swollen, generating unusual heat, emitting odour, smoking, on fire or battery leaking.
Next Steps Component (Default IF IATA is False)
Next steps
We will send you instructions to the following john.duffy@gmail.com and SMS to 0478 100 200 along with your eParcel, we will need you to:
Arrive at the nearest post office
Short copy goes here explaining the return device eParcel process to a post office near you.
Hand in your device, using eParcel No.
Short copy goes here explaining the return device eParcel process to a post office with the eParcel receipt no.
STEP1
STEP2
If you do not receive the eParcel number via email or sms at the completion of the claim go to My Account / DC dashboard / Device1 anytime.
IATA Component (Default)
Yes, my devices battery is swollen, generating unusual heat, emitting odour, smoking, on fire or battery leaking.
Next Steps Component (IF IATA is True)
Confirm your address details
Mr John Duffy
123 Any Street
Anytown, NSW, 1234
Australia
Edit address
We will need to send you a specific parcel in the mail short copy description goes here, please confirm your details:
Back Exit
FOOTER
CONTINUE
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
RETURN OLD DEVICE
1
2
3
4
5
6
Short explanation goes here about what is going to happen next.
Hidden at All Times
and Pre-Determined
Support
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
CONTINUE
Back Exit
OPTUS
FOOTER
JOHN DUFFY
How do you want to return (Via Store State)
VIA OPTUS STORE
Select a return method
Select a Optus store near you:
Optus Store1 Sydney George St
Optus Store2 Double Bay St New South Head Rd
Optus Store3 Bondi Junction Oxford St
Select any of the below, search store, postcode
VIA POST OFFICE
eParcel
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
RETURN OLD DEVICE
1
2
3
4
5
6
Short explanation goes here about what is going to happen next.
Support
Assurant / Logistics (Return Old Device)
How do you want to return the device? (Default State)
How do you want to return the device?
Don't forget! You have 14 days in which to return the device you currently have. If you don't return you'll be charged a non return fee. This is the fair market value of the device as specified by us.
Back Exit
OPTUS
FOOTER
JOHN DUFFY
CONTINUE
RETURN OLD DEVICE
1
2
3
4
5
6
Enable IF
Return Component is Selected
Find My Phone = Yes
Important Info = Checked
ELSE Disable
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
iPhone Component (Show IF iPhone)
NO
YES
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
iPhone Component (Show IF iPhone)
Find My Phone is switched off?
Is your Find My Phone turned off
You must turned off Find My Phone so we can progress your request, a fee will be charged if it’s not turned off when Optus receive the device.
Placeholder short copy how to guide disable your find my phone, click here for Android instruction how to.
YES
NO
Find my iPhone Looks like it is switched ON
Find my iPhone Looks like it is switched OFF
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
Important Information Disclaimer
Important Info
You must read and agree to these terms and conditions to continue:
You need to return the device you have now within 14 days of submitting this request or you'll be charged a non-return fee.
Yes, I have read and agree to these terms and conditions.
How do you want to return (Via eParcel)
Here is how you can return your old device?
Short copy explaining you can use your eParcel con-note or walk into an Optus store is our standard return process text goes here.
Step1. Confirm your details for eParcel reference:
Mr Jo Citizen
Phone: (+61) 478615005
Email: jo.citizen@gmail.com
OR. Walk into a store near you:
Optus Store1 Sydney George St
Optus Store2 Double Bay St New South Head Rd
Optus Store3 Bondi Junction Oxford St
Select any of the below, search store, postcode
Step2. Find a Post Office near you:
Short copy goes here explaining the return device eParcel process to a post office.
Short copy goes here explaining the return device eParcel process to a post office, and we will email the con-note upon completing the claim.
Step3. Use your eParcel con-note: